Refund Policy

Voluntary support

Donations to FinalHope are voluntary. In return, the server may provide virtual credits, virtual items, account benefits, or other digital services according to the package selected at the time of payment.

Digital delivery

Virtual credits, items, and services exist only inside FinalHope and have no cash value outside the service. Once a digital benefit has been correctly delivered and used, transferred, spent, equipped, or otherwise consumed, it will normally not be refundable.

FinalHope may review a refund or correction request when there is a clear payment or delivery problem, for example:

• A duplicate payment was processed for the same intended purchase.
• Payment was completed but the purchased virtual credits or goods were not delivered.
• The wrong amount was credited because of a technical error on FinalHope's side.
• A payment provider confirmed that a transaction failed or was reversed before digital goods were delivered.

Where appropriate, FinalHope may correct the virtual balance or delivery instead of issuing a monetary refund.

Information required for review

To investigate a payment issue, administration may request your account name, payment date, amount, transaction or payment reference, payment method, and a description of the problem. Never send your full card number, password, or other secret login information.

Banned accounts

If an account or character is suspended, restricted, or permanently banned for violating the FinalHope Rules / Terms of Service, previously delivered virtual goods, credits, or services are not transferred to another character or account merely because of the punishment.

Server changes and availability

Game balance, content, rates, events, item values, features, and server systems may change over time. A change to game balance, scheduled maintenance, temporary downtime, or dissatisfaction with gameplay does not by itself create an automatic right to a refund for already delivered digital benefits.

Chargebacks and unauthorized payments

If you believe a payment was unauthorized, contact FinalHope administration and the relevant payment provider promptly. Fraudulent or abusive payment disputes may result in account restrictions while the transaction is investigated.

Nothing in this policy limits rights that cannot be excluded under applicable law or payment-provider rules.

Contact FinalHope first

If credits or virtual goods are missing, duplicated, or incorrectly delivered, contact FinalHope through the official support/contact channel before opening a payment dispute. This gives administration the opportunity to check transaction logs and correct genuine delivery errors.

Review process

Each request is reviewed based on transaction records, account records, delivery logs, the FinalHope Rules / Terms of Service, and the circumstances of the payment. Where a refund is approved, it will normally be returned through the original payment method when possible.